Privacy Policy

Last updated: 19 September 2026

Who we are

Vedo Horticare is a gardening products and plant-care service business based at Plot no-7, Sankarda, Bundi, Rajasthan – 323022. This policy applies to the website vedohorticare.com and related customer support channels.

Information we collect

We may collect customer name, phone number, email address, billing and shipping address, order details, product enquiry details, service enquiry details, plant photos shared for diagnosis, and messages sent through WhatsApp, forms, phone, or email.

How we use information

We use this information to process orders, arrange delivery or pickup, respond to product and Plant Doctor Clinic enquiries, provide after-sales support, prevent fraud, maintain website security, and comply with applicable laws.

Payments

Online payments are processed through approved payment gateway providers such as Cashfree Payments and Razorpay. Vedo Horticare does not store card numbers, UPI credentials, CVV, netbanking passwords, or other payment instrument credentials on its website.

Sharing of information

We may share required order and contact details with delivery partners, payment gateway providers, website hosting providers, or service providers only where needed to complete the order, provide support, or comply with law.

Data retention

Order and support records may be retained for accounting, customer service, warranty, tax, legal, and fraud-prevention purposes. Plant diagnosis photos or enquiry details may be retained as part of the support record unless deletion is requested and retention is not legally required.

Customer rights

Customers may contact us to request correction or deletion of personal information where applicable. Some order, tax, payment, or compliance records may need to be retained under applicable law.

Contact

For privacy questions, contact Vedo Horticare at contact@vedohorticare.com or 7014929179.