Cancellation and Refund Policy

Last updated: 27 September 2026

No change-of-mind returns

We do not accept returns, exchanges, or refunds for change of mind, including ordering the wrong variety, size, or quantity, or no longer needing the item. Please check product details before ordering.

Order cancellation

You can cancel an order free of charge before it is packed or dispatched. Once an order is packed, dispatched, or delivered, or a visit/service has started, it cannot be cancelled.

Wrong, damaged, or missing items

If you receive the wrong item, a damaged item, or an item is missing from your order, we will send a replacement or give a full refund for that item. To be eligible, report the issue with your order number and clear photos (and an unboxing photo or video where possible):

• Live plants and seedlings: within 48 hours of delivery.
• All other products: within 7 days of delivery.

We may ask you to return the item or show it on a video call before approving a replacement or refund.

Live plants and perishable items

Live plants and seedlings are sensitive to weather, handling, watering, sunlight, and care after delivery. Natural variation in size, shape, or leaf colour, minor cosmetic differences, and plant decline caused by care after delivery are not treated as damage.

Not eligible

Replacements and refunds are not available for change of mind, issues reported after the time limits above, used products, opened consumables (unless received damaged or wrong), incorrect address or customer unavailability at delivery, or damage that happens after delivery.

Refund method and timeline

Approved refunds are initiated within 5-7 working days of approval. Online payments are refunded to the original payment method. Cash on Delivery orders are refunded by UPI or bank transfer to details you provide. Your bank, card network, or UPI provider may take additional time to show the refund.

Service enquiries and Plant Doctor Clinic

For garden visits, diagnosis, fertilization planning, crop protection advice, or in-person treatment, cancellation and refund handling depends on whether consultation, travel, diagnosis, or treatment work has already started.

How to raise a request

Contact Vedo Horticare at 7014929179 or contact@vedohorticare.com with order number, product name, issue description, and clear photos where applicable.